Pou shoes offers free shipping throughout Spanish mainland. The fact that the shipping is free does not mean that the delivery is delayed several days. Your order will be sent by a trusted transport agency, with a deadline of 48/72 working hours in the peninsular area. All other orders of Spanish Peninsular territory can take from two to four days more.
Any customs duty payment must be paid by the buyer.
International shipments are not free, the cost (minimum 15 €) and the delivery time depends on destination, and will be made by a reliable transport company.
When shipping to Spain customers can choose between two transport companies: ENVIALIA and CORREOS, depending on the chosen option by the customer. To Canary Islands, Baleares Islands, Ceuta and Melilla, shipping will be by Correos.
RETURN – Withdrawal right
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.
To exercise the right of withdrawal, you must notify us, to:
Holder: GRUP POU MONTGRI,S.L.
Owner: Sandra Vilavedra Pou
Address: C/ d’Ullà, 25, Torroella de Montgrí, 17257, (Girona) España
E-mail: email@example.com . Your decision to cancel the contract by an unequivocal statement (eg a letter sent by mail, fax or email). You may use the model withdrawal form below, although its use is not mandatory. You also have the option to electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website www.poushoes.com . If you use this option, we will communicate without delay in a durable medium (eg by email) receipt of such withdrawal.
To meet the withdrawal period it is enough that the communication concerning the exercise by you of this right is sent before the deadline experity.
In case of withdrawal for your decision, we will refund all payments received from you, including the costs of delivery in international shipments, NO delivery costs will be returned (with the exception of the additional costs resulting from the choice on their part a mode different from the least expensive type of standard delivery offer) without undue delay, in any case, no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract delivery. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any fees as a result of repayment. We may withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof, depending on which condition is met first. You should restore or deliver goods directly, without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended. You should bear the direct cost of returning the goods, unless the items you received are defective or not coincide with the original order. If so, please contact us and we will refund management.
Only you are responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics and functioning of the goods handling.
Exceptions to withdrawal
The shoes must be purchased brand new and unused, ie, in the state in which they were received, and will need to be returned with its original packaging and with their labels.
In case of return, you can choose a BOND with the value of the refund plus 10% of the amount, to reuse within one year. We will give a code with the total amount for your next purchase.
In case you don’t accept the bonus, you can always get a refund of the purchase.
2) Withdrawal form
To: Sandra Vilavedra Pou, phone: 972755411, address: C / d'Ullà, 25, Torroella de Montgri, 17257, (Girona) Spain, email: firstname.lastname@example.org
Hereby I inform you that I give up my sales contract of the following goods delivered .. ... / .. ... / 20 .. ... and received ... ../ ... ../ 20 ... ..
Consumer and user name:
Consumer and user address:
Consumer and user signature (only if this form is notified on paper):
How do I return?
Returning these shoes purchased online is very simple. You just have to fill in the attached order form, or in our physical store Calçats Pou.
If you prefer, you can always contact us through the customer service number 972 755 411 from 9: 00-13: 00h and 17: 00-20: 00h or send an email to www.poushoes.com/es/contactenos and we'll help to make the return process.